Terms and Conditions

1. Platform Overview

PestKonnect is a digital lead-matching platform that connects Customers seeking pest-control services with independent Providers. PestKonnect does not perform pest-control services and is not a pest-control contractor.

• Customers may submit a service request free of charge.
• Providers may view available opportunities and pay the displayed price to unlock a Lead and access the Customer's contact details.
• PestKonnect operates on a pay-per-lead basis and does not charge a commission on any job, quotation, payment or agreement between a Customer and Provider.
• Any service agreement is made directly between the Customer and Provider. PestKonnect is not a party to that agreement.

2. Customer Requests and Consent to Contact

• Customers must provide accurate and current information when submitting a request, including their name, contact details, location and a genuine description of the required service.
• By submitting a request, the Customer authorises PestKonnect to share the request and the Customer's contact details with up to three Providers registered on the Platform. The Customer understands that these Providers may contact them by telephone, SMS or email about the submitted request.
• Customers agree to make reasonable efforts to answer or respond to matched Providers. However, Customers are under no obligation to request a quotation, accept a quotation, choose any of the matched Providers or proceed with any service.
• Customers must not submit false, misleading, duplicate or unauthorised requests or use the Platform to harass, deceive or obtain information for an improper purpose.

3. Provider Accounts

• Providers must create an account and provide accurate, current and complete information. Providers are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their account.
• PestKonnect may suspend or permanently close an account that provides false information, misuses Customer information, engages in threatening or unlawful conduct, creates a safety risk, fails to pay applicable fees or breaches these Terms.

4. Provider Verification and Customer Responsibility

An ABN or business-name check confirms limited registration information only. It does not mean that PestKonnect endorses, certifies or guarantees the Provider's identity, qualifications, licences, insurance, experience, conduct, safety, suitability, availability or workmanship.

Customers are responsible for making their own enquiries and deciding whether a Provider is suitable before allowing access to a property or accepting a quotation. Customers should request and verify all relevant licences, insurance, identification, qualifications, police checks, Working with Children Checks and references where appropriate to the property, occupants or work.

5. Provider Licensing, Insurance and Legal Compliance

Each Provider is solely responsible for obtaining, maintaining and producing all licences, permits, registrations, qualifications, certifications, police checks, Working with Children Checks, insurance and other documents required to lawfully and safely perform its services in the relevant State or Territory.

Providers must comply with all applicable pest-control, chemical handling, environmental, workplace health and safety, privacy, consumer protection and other laws. Providers must not accept or perform work they are not legally authorised, properly trained or appropriately insured to perform.

PestKonnect may request supporting documents at any time, but doing so does not create an ongoing obligation to verify or monitor the Provider.

6. Pay-Per-Lead Terms

• Each Lead is non-exclusive and may be unlocked by up to three Providers.
• The Lead price will be displayed in Australian dollars before purchase.
• By selecting Unlock Lead and completing payment, the Provider accepts the displayed price and these Terms.
• Lead conversion is entirely the Provider's responsibility. PestKonnect does not guarantee any conversion rate or commercial result.
• The Customer may compare Providers, use another business, postpone the work, change their mind or decide not to proceed.

7. Lead Refunds

A Lead is not refundable merely because the Customer does not answer a telephone call, does not respond to an SMS or email, responds late, declines a quotation, has a different budget, chooses another Provider, cancels the request or decides not to proceed.

Providers are expected to contact Customers promptly and make reasonable follow-up attempts at appropriate times. A Provider's failure to convert a Lead does not make the Lead invalid.

PestKonnect may, at its reasonable discretion, provide a replacement or account credit where the supplied telephone number and email address are both demonstrably invalid, the Lead is clearly fraudulent, or PestKonnect caused a material billing or technical error. Any request must be submitted with evidence within 48 hours of purchase. Cash refunds are not ordinarily provided after contact details have been revealed, except where required by law.

8. Professional Customer Contact

Providers must maintain professional, respectful and healthy communication with Customers. When contacting a Customer, a Provider must:

• clearly identify themselves, their business and that they are responding to the Customer's PestKonnect request;
• contact the Customer only about the submitted pest-control request and at reasonable times;
• provide accurate information about qualifications, licences, insurance, availability, services, prices and expected outcomes;
• not threaten, intimidate, abuse, pressure, mislead, discriminate against or harass the Customer;
• not make repeated or excessive calls or messages, and stop contacting the Customer when reasonably asked;
• not claim to be employed, approved, guaranteed or endorsed by PestKonnect; and
• comply with applicable telemarketing, privacy, spam and consumer laws.

PestKonnect may investigate complaints and suspend or permanently ban a Provider where we reasonably believe the Provider has threatened, harassed, spammed, misled or otherwise mistreated a Customer.

9. Use of Customer Contact Details

Customer contact details are provided only so the purchasing Provider can respond to the specific request and manage any directly resulting quotation or service.

Providers must not sell, resell, transfer, publish, distribute or disclose a Lead or Customer contact details to another business, salesperson, marketer, data broker or other third party. Providers must not add Customers to unrelated marketing lists, send unrelated promotions or use the information to spam Customers.

Providers must take reasonable steps to protect Customer information from loss, misuse or unauthorised access and must delete or securely retain it in accordance with applicable privacy and record-keeping laws.

10. Independent Providers

Providers are independent businesses. They are not employees, workers, agents, partners, franchisees, representatives or contractors of PestKonnect. Providers have no authority to bind PestKonnect or make commitments on our behalf.

Providers control their own quotations, prices, service methods, equipment, employees and business operations. They are responsible for taxes, insurance, wages, superannuation, safety obligations, customer payments, warranties, complaints and the quality and legality of their services.

11. Quotes, Services and Disputes

All quotations, inspections, advice, treatments, payments, warranties and services are provided directly by the Provider. PestKonnect does not set Provider prices, process payment for the pest-control job, supervise the work or guarantee its outcome.

Any disagreement concerning access, price, payment, property damage, injury, treatment, chemicals, delays, cancellation, workmanship, warranty or service outcome must be resolved directly between the Customer and Provider. PestKonnect may provide available account or Lead records but is not required to mediate or determine liability.

12. No Guarantee

PestKonnect does not guarantee the accuracy or completeness of information submitted by Customers or Providers, that a User will respond, that a Lead will result in a quotation or job, that a Customer will pay, or that a Provider will perform services safely, lawfully, professionally or satisfactorily.

Information displayed on the Platform is general information only and is not pest-control, health, safety, legal or other professional advice.

13. Liability

To the maximum extent permitted by law, PestKonnect is not responsible or liable for any injury, illness, death, poisoning, allergic reaction, chemical exposure, property damage, financial loss, dispute, unpaid invoice, defective work, unlawful conduct or other loss arising from contact or dealings between a Customer and Provider or from services performed by a Provider.

To the maximum extent permitted by law, PestKonnect and its directors, employees and agents are not liable for indirect, special or consequential loss, loss of profit, loss of opportunity or loss of revenue arising from use of the Platform, purchase of a Lead or failure to convert a Lead.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

14. Intellectual Property and Platform Misuse

The Platform, PestKonnect name, branding, content, design, software and databases are owned by PestKonnect or its licensors. Users must not copy, scrape, reproduce, reverse engineer, interfere with or commercially exploit the Platform except as authorised by PestKonnect or permitted by law.

15. Changes, Suspension and Termination

We may update these Terms, Platform workflows or future Lead prices. Material changes will be posted on the Platform or communicated to registered Users. A price change applies only when displayed before a future purchase.

We may restrict, suspend or terminate access where reasonably necessary to protect Customers, Providers, PestKonnect or the Platform, respond to complaints or suspected fraud, comply with law, recover unpaid fees or address a breach of these Terms. Serious threats, harassment, spam, misuse or resale of contact details may result in immediate permanent removal.

16. Privacy

PestKonnect handles personal information in accordance with its Privacy Policy. By submitting a request, Customers consent to their request and contact details being disclosed to up to three matched Providers for the purpose described in these Terms.

Each Provider is independently responsible for complying with privacy and communications laws when collecting, storing and using Customer information received through the Platform.

17. General

If any part of these Terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver.

These Terms and the Privacy Policy form the agreement between PestKonnect and the User concerning the Platform. These Terms are governed by the laws of Victoria, Australia, subject to any mandatory rights a User may have in another jurisdiction.

18. Contact Information

For questions, complaints or concerns regarding these Terms, please use the Contact Us page or email support@pestkonnect.com.au.