Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when registering for an account, submitting a request for pest control services, or interacting with our platform.

• Personal Information: Includes your name, email address, phone number, and property address.
• Service Details: Information regarding the specific pest issues you are facing, the size of your property, and your preferred service dates.
• Provider Information: For registered pest control businesses, we collect business names, ABNs, service areas, and licensing details to verify legitimacy.
• Automated Data: We may automatically collect IP addresses, browser types, and usage data to improve site performance.

2. How We Use Your Information

The information we collect is strictly used to facilitate the core functionality of PestKonnect and to provide a seamless experience for both customers and service providers.

• To match your specific pest control requests with verified, local professionals.
• To facilitate communication between you and the matched providers.
• To manage your account, process provider credits, and provide customer support.
• To send administrative emails, including account updates, security alerts, and platform changes.
• To analyze usage trends and improve the overall functionality of the PestKonnect website.

3. Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third-party marketers. Your data is only shared in the following specific circumstances:

• With Pest Control Providers: When you submit a request, your job details and contact information are securely shared exclusively with the local pest control professionals who unlock your specific lead.
• Service Providers: We may share data with trusted third-party vendors (such as email servers or hosting providers) who assist us in operating our platform, under strict confidentiality agreements.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Cookies and Tracking Technologies

PestKonnect uses cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our platform utilizes secure server environments, encrypted databases, prepared SQL statements to prevent injection attacks, and strict role-based access controls. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.

6. Your Data Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request the deletion of your account and personal information. If you wish to exercise these rights, please contact our support team.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us using the Contact Us page or email our data protection officer directly at privacy@pestkonnect.com.au.